Reference

emototo Privacy Policy: What We Collect and Why

The emototo Privacy Policy explains exactly what personal data we collect when you open an account, use DANA, OVO, GoPay or QRIS to fund your wallet, or contact…

Account data protectionDANA & QRIS transaction recordsCookie & device dataData retention scheduleYour right to request deletion

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What Information emototo Holds About You

emototo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, phone number, and email address for identity verification — phone verification is required before account access is granted. When you deposit using DANA, OVO, GoPay, QRIS, virtual account, or bank transfer through BCA, BRI, Mandiri or BNI,

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we log transaction references and timestamps to reconcile your wallet balance. Device data — browser type, IP address and session duration — is collected automatically to detect unusual login patterns. We do not sell your personal information to third parties. Availability of certain account features depends
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on local law, and data handling for those features follows the same policy scope.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, correct an error in your account record, or ask us to delete information we hold about…

HOW WE HANDLE DATA

Six Ways We Manage Your Privacy at emototo

From the moment you complete phone verification to every QRIS transaction you make, we apply consistent data handling standards.

Account Verification Data

Phone and identity data collected at account opening is stored in encrypted form. It is used only to verify you are the account holder — not for marketing profiling or third-party sharing.

Cookie Policy

Session cookies keep you logged into your account across page loads. Analytics cookies measure lobby navigation — you can opt out via browser settings, and this does not affect your DANA or OVO wallet access.

Payment Record Retention

DANA, GoPay, QRIS and bank transfer transaction references are retained for a minimum period to meet financial reconciliation requirements. After that retention window closes, records are deleted from our active database.

Account Security Practices

Login attempts are monitored by session. Unusual device or IP changes trigger a secondary verification step before account access continues — this protects your wallet balance and personal record.

Data Correction Rights

You can request a correction to any inaccurate data we hold — name, phone number or email. Submit the request via live chat or email; we confirm changes within 48 hours and send a revised record to your registered address.

Deletion Requests

You may ask us to delete your personal data. We action verified deletion requests within seven working days, subject to any retention obligations that depend on local law. Your wallet history is archived separately until the retention window closes.

Your Questions About the emototo Privacy Policy

These are the questions we see most often about how emototo handles your personal data, your rights under this policy and the steps to take if you want to access, change or remove your information.

We collect your name, phone number and email address at registration. Phone verification is required before account access is granted. Device data — IP address, browser type and session timestamps — is also recorded automatically at login.

Yes. Every payment method — DANA, OVO, GoPay, QRIS, virtual account and bank transfer — generates a transaction reference that we retain for financial reconciliation. These records are not shared with unrelated third parties.

Retention periods depend on local law and financial reconciliation requirements. Transaction references from DANA and bank transfer rails are held for a minimum statutory period before deletion. Identity data is removed sooner once that obligation is satisfied.

Yes. Contact our support team via live chat or email with your registered phone number. We verify your identity and send a data summary within 48 hours of your confirmed request, covering account and transaction records.

Submit a deletion request through live chat or the in-app message thread beside your wallet status. We complete verified deletions within seven working days, subject to any retention obligations that depend on local law.

We use session cookies to preserve your lobby state and analytics cookies to understand navigation patterns. You can disable analytics cookies in your browser settings without affecting your OVO or QRIS wallet access or your account balance.

The same data handling standards apply across all regions of Indonesia where the platform is accessible. Availability of specific account features depends on local law, and data tied to those features follows the same retention and deletion rules described in this policy.

emototo Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Six Ways We Manage Your Privacy at emototo

Account Verification Data

Cookie Policy

Payment Record Retention

Account Security Practices

Data Correction Rights

Deletion Requests

Your Questions About the emototo Privacy Policy

01 What personal data does emototo collect when I open an account?

02 Does the emototo Privacy Policy cover DANA and QRIS transactions?

03 How long does emototo keep my personal data after I close my account?

04 Can I request a copy of the data emototo holds about me?

05 How do I ask emototo to delete my personal information?

06 Does emototo use cookies, and can I turn them off?

07 Does the Privacy Policy apply differently to players in different parts of Indonesia?

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